Refund Policy

Projects are paid in stages against milestones set out in the offer letter, normally an advance to begin and the balance on delivery. The stages are agreed before work starts, so you always know what the next payment is for.

You can stop a project at any time. You pay for the work completed up to that point, and we hand over what has been built along with its source code. If you cancel before any work has begun, the advance is returned in full.

The advance is not refundable once work has started, because it covers time already spent.

If we take a project on and then cannot complete it, we refund what you have paid for the part we did not deliver, and we hand over everything built so far with its source code so another developer can continue.

The monthly plan runs month to month. Stop it whenever you like with two weeks' notice; the month already paid for runs to its end and is not refunded pro rata.

If you stop the plan, we will help you move your site and data to another host. Your data is yours and we will not hold it to keep you on the plan.

Money paid to someone else on your behalf — domain registration, app store developer fees, paid APIs, SMS or WhatsApp message credits — follows that provider's refund policy, not ours. We will always tell you before buying anything on your behalf.